mkoterba

Spearheaded the acquisition of Soto Store GmbH, managing the entire process from initial introduction to finalizing the deal in December2020. Oversaw the establishment of a new entity, including registration, supplier contract negotiations, supplier relationship management, and the implementation of payment processors, website, POS, ERP, and WMS. Developed a strategic approach to stock management, continuously reviewing emerging trends and conducting supplier reviews to optimize inventory and product offerings. Led team management efforts while migrating the e-commerce portion of the business to a new platform, ensuring a seamless transition. Successfully reopened the physical store in Berlin and launched Nike Free Run Berlin, becoming the only store in the city to sell these exclusive products

Directed and oversaw all warehousing operations, with a strong focus on team development and process enhancement. Maintained comprehensive work schedules and coordinated warehousing operations to ensure efficient and seamless execution. Earned positive feedback from executives for significantly expanding operations and delivering increased cost savings

Executed strategic fraud reduction plans and served as the primary point of contact for escalated concerns. Actively mentored and coached new hires and team members on risk mitigation efforts and fraud assessments. Managed large datasets (Teradata) and implemented dynamic protocols/SOPs to prevent financial losses. Worked as an escalation point for employees, addressing complex issues and providing solutions. Key Accomplishments: Successfully introduced new product-related and fraud-prevention policies to improve trend analysis, drive customer service satisfaction, and avoid financial losses

Assessed restricted accounts to determine account and account holder legitimacy, actively supporting new team member acquisition. Strategically contributed to a high volume of predetermined fraud queues, identifying potentially fraudulent accounts and protecting consumers. Key Accomplishments: Effectively contributed to the rollout of the Smaller Markets project, introducing customer solutions for non-segmented markets and enhancing the customer experience. Implemented automation tools using Macro Express to drive productivity and collaborated with the Proactive Investigation Group to manage major fraud trends