mmurillo

Operations Associate

Dynamic and forward-thinking professional with 7+ years of remote experience driving digital operations, systems optimization, and team efficiency across global environments. Known for blending technical precision with creative problem-solving, I leverage automation and AI tools like ChatGPT, Make.com, Monday.com, and Zapier to turn complex challenges into scalable solutions. I thrive at the intersection of technology, business, and innovation, managing projects that connect people, processes, and products. Driven by curiosity and an entrepreneurial mindset, I’m deeply engaged in blockchain technology, cryptocurrency, NFTs, and the future of decentralized systems, continuously exploring how automation and AI can accelerate the evolution of digital ecosystems. My approach combines structure with adaptability, making me a natural fit for teams that value innovation, independence, and impact.

Experience: 4 years

Yearly salary: $64,000

Hourly rate: $35

Nationality: 🇺🇸 United States

Residency: 🇺🇸 United States

Experience

Airtm

Remote

2023 - 2024

Monitored and analyzed system performance across fintech and crypto-related platforms to identify and document software issues impacting user experience. Partnered closely with QA, product, and development teams to prioritize and resolve bugs, ensuring platform stability and seamless cross-border transactions. Utilized data-driven root cause analysis to reduce recurring technical incidents and enhance product reliability. Supported product launches and feature rollouts through structured testing, validation, and post-deployment monitoring. Provided detailed feedback to developers on UX/UI inconsistencies and performance bottlenecks, contributing to continuous improvement of internal tools and customer-facing systems. Leveraged automation and tracking tools to optimize reporting workflows, improving visibility of platform health and development timelines.

Logistics Coordinator

Remote

2020 - 2023

Oversaw end-to-end logistics operations, ensuring accurate inventory management, timely deliveries, and cost-effective resource allocation. Coordinated with suppliers, warehouses, and internal departments to streamline fulfillment and reduce operational delays. Monitored shipment schedules and maintained detailed records of inventory levels, damaged goods, and backorders. Implemented digital tools to improve data tracking and communication, enhancing overall supply chain visibility. Prepared and analyzed logistics reports to identify bottlenecks and recommend process improvements. Ensured compliance with company policies, safety standards, and local regulations in all logistics activities. Supported team onboarding and training initiatives, fostering a culture of accuracy, accountability, and continuous improvement.

Skills

account-manager

brand-designer

business-development

communications

compliance

contractor

crm

crypto

customer-service

customer-support

english

freelance

full-time

gpt

graphic-designer

jira

microsoft

operations

part-time

remote

research

salesforce

translator

virtual assistant

virtual-assistant

web-designer

work-from-home

english

spanish

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