modernliberty

Senior Support Lead

I have been using bitcoin and other cryptocurrencies daily for over 7 years.  I've worked full time and remotely in the cryptocurrency space for over 4 years.  I have extensive experience in a number of areas, please see my resume for more details.

I'm a great worker with a high attention to detail and a very friendly nature.  I'm looking for remote work in cryptocurrency.

Here are my reference letters from my last position in cryptocurrency.  I'll paste these here in plain text, feel free to reach out to me for the original PDF files.

Reference Letter 1:


Dear Sir/Madame,

I am writing to recommend Jesse O'Brien. He worked with me at EarnBet as a Senior Customer Service Admin and reported to me in my position as Head of Customer Service.

As an employee, Jesse was always loyal and thorough. On every assignment I could be sure he would go to the absolute last mile to be sure he got the job done as good as he could. He was loved by our community of customers as he paid good attention to each one of them and made sure they were at home on our website.

I’ve always put a lot of value on initiative and willingness to learn among my team and Jesse never failed to deliver on both fronts. For example, when we were transitioning to a whole new website a lot needed to be tested before release. Jesse was able to quickly learn how to get his tests done for each new release and we could be sure that if he was not able to break it, nobody could.

Jesse knows how to please the customer – is a team player with a positive, can-do attitude all the way. He has a wealth of crypto/blockchain knowledge of different chains and can guide anyone through this space when they are new as well.

Should you have any further questions, feel free to reach me at [email protected]

Thanks,

James Head of Customer Service EarnBet (brand of Aurora Tech N.V.)

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Reference Letter 2:


To Whom It May Concern, I have had the pleasure of working with Jesse O'Brien for the past five years at Aurora Technology where I have served in various leadership roles. During this period, we scaled revenue for our flagship platform, EarnBet.io over 5x and grew the team three-fold. Jesse played an important role in this growth, serving as a Senior Support Lead, Quality Assurance Tester, and 3rd party game reviewer. 

Jesse’s greatest strength is his zealous attention to detail. In his different roles, Jesse spent significant time finding, diagnosing, reporting, and solving problems—whether those were related to software bugs or customer support requests. 

Additionally, Jesse has significant blockchain and cryptocurrency knowledge. He quickly learned about the EOS blockchain and was able to perform various on-chain tasks and debugging issues. He is enthusiastic about cryptocurrency. Not just as it relates to speculation, but rather as a true believer in the ethos of bitcoin. 

Jesse was extremely well-liked by our community, and would make a fantastic addition to any team looking for a community moderator. He went above and beyond to communicate with our community and keep them engaged. He would make a welcome addition to any team, particularly one in the web3 space. 

Sincerely, 
Mark Lee 
Aurora Tech 


Experience: 5 years

Yearly salary: $60,000

Hourly rate: $35

Nationality: 🇦🇺 Australia

Residency: 🇦🇺 Australia


Experience

Senior Support Lead
Aurora Tech
2019 - 2024
Duties performed include but not limited to: ● Customer support, via telegram, email, Live Chat & others ● Customer service shift supervisor ● Supervising Admins, Support agents and Ambassadors ● Training new Admins, Support agents and Ambassadors ● Tip game creator and manager. ● Site chat admin (general posting, replying, moderation) ● Telegram admin (general posting, replying and group moderation) ● Extensive beta testing of new site updates and live site testing ● Fund management, conversion and transacting ● Proficient use of Slack, Trello, Livechat and others ● On chain transaction analysis for game plays, e.g Dice roll ● General Blockchain transaction checking & tracking ● SQL database querying ● UI design and brainstorming ● Currency conversion and transacting ● General fund management ● Hot wallet management ● 3rd party games manager ● Marketing brainstorming and duties ● HR duties ● Company Telegram group management ● Company Twitter management ● Other various tasks

Skills

account-manager
admin
community-manager
hr
moderator
quality-assurance
customer-support
english