moigonza
Performer/Leadership Process Improvement
Results-oriented customer service with years of experience, offers strong knowledge of banking products and services. Confident in ability to manage group of new hires in improving their performance. Committed to continuous improvement and impacting team success.
Yearly salary: $38,000
Hourly rate: $35
Nationality: 🇵🇠Philippines
Residency: 🇵🇠Philippines
Experience
Senior Operations Processor
Wells Fargo Philippines 2015 - 2023
Displayed high level of integrity. The role involves dealing with high value transactions including transferring funds, changing customer banking details that requires high accuracy. Risk Manager
Sr. Team Member
Bank of America 2013 - 2014
Executed customer transactions, including billing inquiry, payments and payment transfers. Continued education on current banking products and services through. Responsible in helping new hires improved their product knowledge. Monitor new hires improvement daily, including call listening and one on one coaching. Established and define the structure of learning context
Phone Banker
JP Morgan Chase and Company 2010 - 2012
Created strategies to develop and expand sales of services to existing customer. Executed customer transactions, including deposits, withdrawals, money orders and checks. Rapidly and efficiently prepared customer and ATM cash and change orders. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. Executed wire transfers, stop payments and account transfers.
Skills
customer-support
english