mollymcdowell

●Align production processes with client demands, ensuring product quality and timely delivery, exceeding expectations for cSAT – consistently delivering 96% rating ●Use key performance indicators to identify growth opportunities, streamline manufacturing processes and strategize for customer retention and expansion a ●Address challenges within team dynamics, machinery malfunctions, vendor contacts to maintain seamless, compliant operations. Utilize a range of software and tools to manage production operations efficiently ●Liaise effectively with clients, articulate complex ideas clearly, and convey technical concepts within the production team ●Dedication to aligning production goals with customer and vendor objectives, providing ideal outcomes for all stakeholders

○ Managed a portfolio of clients, consistently achieving a cSAT rating of 96% - Conducted regular check-ins with clients to understand their needs, address concerns, and identify opportunities to enhance the value of our products/services ○ Managed relationships with vendors, ensuring a 93% on-time delivery rate and reducing delays in inventory receipt by 8% ○ Successfully processed an average of 75+ cash settlement transactions daily, maintaining a high level of accuracy and minimizing discrepancies ○ Developed and implemented inventory management strategies that optimized stock levels, resulting in a 32% reduction in carrying costs and an 11% increase in inventory turnover ○ Consistently achieved a reduction in billing and invoicing errors through rigorous quality control measures

● Developed customized payment plans for high-value clients, resulting in a 12% increase in cSAT ratings and an 8% increase in customer retention ● Spearheaded the development and implementation of an effective Accounts Receivable collection strategy, resulting in a 7% reduction in outstanding receivables balance ● Streamlined the AR process by introducing automation tools, enhancing efficiency, reducing manual errors, and increasing overall collection velocity. ● Successfully negotiated payment terms with clients to accelerate cash inflow, leading to a 12% decrease in the average collection period and improved working capital ● Presented regular reports to senior management showcasing AR collection performance, RNI trends, and payment strategy effectiveness, facilitating informed decision-making

● Achieved a cSAT rating of 96% by providing proactive updates on service status and addressing client concerns promptly and effectively ● Collaborated with the sales team to facilitate the smooth transition of new clients to the service portfolio, ensuring a seamless onboarding process ● Contributed to the development of standardized service protocols, yielding a 12% increase in operational efficiency and a 9% improvement in service quality ● Improved scheduling efficiency by implementing an optimized appointment system, resulting in a reduction in scheduling conflicts and a decrease in service delays ● Monitored service orders in real-time using tracking systems, leading to a 23% reduction in average response times and an enhanced customer experience

● Acted as a central point of contact for customer inquiries, resolving issues promptly and effectively, resulting in a 32% increase in customer retention and positive feedback ● Developed new workflows for management of reservations, check-ins, and check-outs, contributing to a 21% improvement in customer satisfaction and streamlined guest experiences ● Successfully handled budgeting and expense tracking, achieving a cost reduction of 9% by implementing strategic spending controls and negotiating vendor contracts ● Orchestrated facility maintenance and upkeep, coordinating with maintenance staff and vendors to ensure a safe and welcoming environment for campers, visitors, and tenants ● Prepared and presented monthly operational reports to senior management, providing insights on key performance metrics, revenue trends, and operational challenges

● Successfully contributed to the recruitment of employees across 48 states, achieving an average time-to-fill of 30 days and maintaining a 96% satisfaction rate from hiring managers ● Maintained accurate and up-to-date personnel records for employee lifecycle, supporting the HR team in achieving a 98% accuracy rate during audits and reviews ● Effectively utilized HR software to track applicant data, leading to insights that drove process refinements and contributed to a reduction in recruitment costs ● Collaborated with department managers to implement process improvements that reduced time-to-fill vacant positions and increased overall hiring efficiency