momhamad22

Managed day-to-day call center operations, ensuring staffing and performance targets were met. Implemented process improvements, increasing customer satisfaction by 15% and reducing average handling time by 20%. Analyzed call data to optimize resource allocation and improve efficiency.

Designed creative advertisements to attract the target audience using professional design tools. Managed paid marketing campaigns on various platforms, including Google Ads, Facebook, Instagram, TikTok, and Snapchat. Optimized campaign performance by analyzing data and adjusting targeting strategies to achieve the best results. Responded to customer inquiries and managed communication across different channels to ensure customer satisfaction and enhance the user experience. Collaborated with the team to improve marketing strategies and increase brand awareness.

Managed daily hotel operations to ensure smooth processes and achieve customer satisfaction. Supervised staff, including training employees and resolving challenges they faced. Responded to customer inquiries and ensured their needs were met promptly and efficiently. Organized and coordinated internal and external meetings to facilitate effective collaboration. Conducted various analyses to evaluate performance and improve processes. Developed strategic plans and feasibility studies to enhance services and increase revenue. Supported the hotel manager in preparing reports and analyzing revenue and expenses to meet financial goals.

Created and managed custom databases using SQL to improve data storage and management processes. Designed and organized spreadsheets in Google Sheets to facilitate data analysis and team collaboration. Ensured data accuracy by performing detailed entries and developing custom queries and report. Conducted regular maintenance of databases to ensure smooth and efficient operation. Collaborated with various departments to understand their needs and deliver data-driven solutions.

Created engaging and high-quality content for various digital platforms and social media channels. Wrote articles and promotional posts aligned with the brand’s identity and objectives. Edited images and videos using editing tools to enhance content quality. Analyzed post-performance metrics to identify trends and optimize content strategies. Collaborated with the team to effectively deliver key messages.

Responded to customer inquiries via phone and email, providing effective solutions to their issues. Handled customer complaints and ensured their satisfaction by delivering exceptional service. Recorded and updated customer information in the Customer Relationship Management (CRM) system. Provided accurate information about products and services and guided customers according to their needs. Handled 150–250 calls daily, resolving customer inquiries and complaints with a 95% satisfaction rate.

Accurately and efficiently entered data into the company's systems. Reviewed and corrected data to ensure error-free records. Organized and updated databases, improving the accuracy of stored information. Collaborated with the team to complete tasks within specified deadlines. Enhanced the data entry process, reducing time and errors by 15%.