monsurat

Achieved the conversion of 83% of prospective customers to make 100+ monthly purchases/referrals. Demonstrate product and service knowledge by introducing customers to new and existing products. Attend to prospective customers and existing customers' inquiries on company products and services. Follow up on customer products and service inquiries to convince them of product benefits/advantages. Increased customer base by 34% against 13% through up-selling and direct selling of products and services. Build business relationships with customers and improved customer acquisition and retention rate by 42%. Reduce customer complaints resolution time by 43% by deploying technical skills and product knowledge.

Maintained confidentiality of client data in adherence to established data regulations and guidelines. Followed up on defaulting customers and recovered 67% of loan repayment in 5 months of engagement. Liaise between the organization and clients to remind them of their overdue payments based on records. Participated in negotiating suitable repayment plans with 30+ clients and improved loan repayment by 21%. Managed customer databases & ensure monthly reviews, updates, & backups for future reference purpose.

Engaged clients on loan repayment plans and maximized loan recovery efforts by 64% in 10 months. Improved 100+ clients’ credit scores by implementing 5+ appropriate repayment plans and strategies. Acted as liaison between the company and clients to collect outstanding debts and balanced accounts. Deployed 6+ debt recovery processes and recovered 82% of debts and outstanding loans from 50+ clients. Enhanced team performance by 27% through collaborative work and team collaboration during the project.