moremongo

Community Manager & Trust & Safety Lead Community size: ~2,000 members Trust & Safety in Web3: Protected the community from specific threats (phishing, scam emails, soft drains) by configuring bots to verify links and check users’ crypto assets. Support & Tickets: Built a ticket processing workflow from scratch, ensuring prompt resolution of technical issues related to minting, transactions, and crypto wallet operations. Strategic Partnerships: Sourced relevant NFT projects and conducted initial negotiations to organize cross-promotions and joint events (Collabs). Engagement Engine: Developed and ran regular activities (quizzes, contests, giveaways), which helped maintain high retention rates amid the volatile conditions of the NFT market. User Advocacy: Interacted with asset holders, providing them with necessary support and fostering brand loyalty.

Head of Community / Lead Moderator Community size: ~10,000 members Technical architecture: Fully designed the structure and logic of the Discord server, including a complex hierarchy of roles and permissions, as well as automated onboarding funnels for new players. Security Automation: Implemented and configured an anti-raid protection and spam filtering system, which automated moderation by 60% and ensured 24/7 protection. Incident Management: Resolved conflicts and investigated rule violations in real time during peak traffic (High Online), maintaining a stable and secure environment. Support Operations: Processed user requests daily, providing real-time support and promptly resolving disputes. Product Feedback: Systematized player feedback and complaints, generating reports for the development team to quickly fix bugs and improve the gaming experience. Trust & Safety in Web3: Protected the community from specific threats (phishing, scam emails, soft drains) by configuring bots to verify links and check users’ crypto assets.