moremongo

Head of Community | Trust & Safety Lead | Customer Experience Expert

An expert in managing and securing high-traffic international communities on Discord and Telegram with over 5 years of experience. I specialize in building secure digital ecosystems from the ground up, scaling them, and providing technical support. I combine the skills of a technical architect (server design and in-depth bot configuration) with those of a community strategist (growing engagement metrics, finding partners, and fostering loyalty).

Key Competencies:

Trust & Safety & Support: Expert in handling large volumes of data (100+ tickets/requests per day). I have a deep understanding of security processes: from detecting suspicious activity and preventing large-scale phishing attacks to escalating complex legal and technical cases.

Crisis Management: A master at de-escalating conflicts. I can navigate “toxic” environments while maintaining composure and turning haters into loyal brand advocates. I act constructively in conditions of uncertainty and high pressure.

International Experience: 5+ years of working with a global audience in English (B2 level). I ensure seamless onboarding of new users and support for existing ones, while respecting cultural nuances and platform policies.

My Approach: I don’t just enforce rules—I create a friendly and active atmosphere where guidelines serve the business’s interests and user comfort. I take remote work seriously, adapt quickly to new tools, and always focus on measurable results.