morningstar

Customer Support Specialist

I am a highly skilled customer support representative with proven track record of managing high-volume chat environments (Discord/Telegram), resolving complex user conflicts, and maintaining positive community sentiment for emerging tech projects.


Experience: 4 years

Yearly salary: $52,000

Hourly rate: $15

Nationality: πŸ‡ΊπŸ‡Έ United States

Residency: πŸ‡ΏπŸ‡¦ South Africa


Experience

Customer Experience Design
WINRS PROTOCOL
2024 - 2025
I developed strong verbal and written communication skills while assisting customers in a fast-paced environment.
Customer Support Specialist
JustBet
2023 - 2025
Despite the chaos and fear of uncertainty and risk of a scam, I kept the community informed and calm with up to date raw first hand information thereby building trust among hundreds of customers. I also established transparency by actively listening and providing accurate answers to customers questions.

Skills

community-manager
customer-support
english