motha

Led end-to-end IT audits, including planning, risk assessment, fieldwork, reporting, and follow-up reviews. • Assessed business and IT environments, documenting key systems, processes, and technology risks. • Performed ITGC’s, application control, cybersecurity, ISO 27001, ISO 20000, and ISO 9001 audits. • Audited databases, operating systems, system implementations, and migration projects to evaluate control effectiveness. • Documented audit findings, evidence, and conclusions in line with professional auditing standards. • Identified control weaknesses, root causes, business impacts, and practical remediation recommendations. • Conducted follow-up reviews to track implementation of corrective actions and remediation plans. • Recommended improvements to IT governance, cybersecurity, internal controls, and project management practices. • Prepared and presented audit reports outlining key risks, findings, recommendations, and action plans.

Provided first- and second-line ICT support for hardware, software, Microsoft Windows, Microsoft 365, and network-related issues. • Installed, configured, and maintained desktops, laptops, printers, mobile devices, and business applications. • Managed user accounts, permissions, and email administration using Active Directory and Microsoft 365. • Diagnosed and resolved technical incidents, ensuring timely resolution in line with Service Level Agreements (SLAs). • Supported LAN/WAN, Wi-Fi, VPN, printers, and remote-access solutions for end users. • Logged, tracked, and resolved service requests using IT service management (ITSM) ticketing systems. • Performed device imaging, software deployments, patch management, and IT asset management. • Assisted with user onboarding/offboarding and ensured compliance with IT security policies and best practices.