motolani

Web3 Community & Customer Support Specialist

Result-oriented and self-motivated individual with intense interest in exceptional professional and quality service delivery. Insightful and business minded with ability to provide good customer services. A competent and diligent individual with good Educational Management skills with the ability to work with little or no supervision.





Experience: 5 years

Yearly salary: $20,000

Hourly rate: $15

Nationality: 🇳🇬 Nigeria

Residency: 🇳🇬 Nigeria


Experience

CUSTOMER CARE AGENT/ FINANCIAL ADVISOR
AXAMANSARD INSURANCE
2022 - 2025
Provided end-to-end customer support, handling high-volume inquiries across multiple channels Guided users through onboarding, product understanding, and issue resolution Managed customer records with strong attention to data accuracy and integrity Supported sales and retention by clearly explaining products and addressing objections Maintained long-term customer relationships through structured follow-ups Coordinated internal processes including claims initiation, inspections, and transaction monitoring Ensured compliance with company policies and operational standards
HOUSEKEEPING COORDINATOR
NOVOTEL BUR-DUBAI (HEALTHCARE CITY DUBAI)
2020 - 2021
Coordinated daily operations and task allocation for housekeeping teams Supervised staff performance and ensured adherence to quality standards Trained new team members on procedures and expectations Prepared operational schedules and performance feedback reports Collaborated with facilities and management teams to resolve issues efficiently
HOUSEKEEPING COORDINATOR
IBIS STYLE HOTEL DRAGON MART (INTERNATIONAL CITY DUBAI)
2019 - 2020
Acted as a first point of contact for guest requests and inquiries Managed daily task planning and reporting for operational teams Maintained accurate departmental records and inventory tracking Coordinated internal communication across departments
CUSTOMER SERVICE/CALL CENTRE
ICE PYRAMID TELECOMUNICATIONCOMPANY IN NIGERIA
2013 - 2017
Delivered customer support through phone and in-person interactions Assisted users with onboarding, product selection, and service setup Resolved technical and account-related issues efficiently Supported sales through product education and user guidance Handled transactions and customer data responsibly
CUSTOMER CARE/CALL CENTRE AGENT
MUTUALBENEFITS INSURANCE
2010 - 2013
Managed customer inquiries and account setup processes Maintained accurate customer records and documentation Explained policies and procedures clearly to clients Supported service quality improvement through feedback and reporting

Skills

customer-support
english