mowdylowdy
Customer Support Representative
Web3 community and customer operations professional with more than two years of hands on experience supporting remote crypto communities
through Discord, Telegram, Zendesk, recurring activities, announcements, and client coordination. Manage Zendesk support for a 20,000+ member
community, maintain an 88%+ resolution response rate, and resolve 3+ daily product, account access, and technical inquiries. Managed daily
Discord and Telegram communication at Metafrontier, supported initiatives that increased participation by 30%, translated 10+ official documents
into Indonesian, and verified results for 1,000+ participants. Led monthly learning sessions for up to 30 attendees and grew a local chapter to 100+
members. Brings community moderation, event programming, structured feedback, cross functional communication, and readiness to coordinate
global engagement calendars, AMAs, launch communications, regional handovers, ambassador programs, engagement reporting, scam escalation,
and coverage across time zones
Experience: 3 years
Yearly salary: $20,000
Hourly rate: $80
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia