mucii

Designed, developed, and tested AI chatbot solutions using Voiceflow, LiveChat, and OpenAI to support responsive customer-service experiences. Developed and refined conversational flows and chatbot responses for clearer, more consistent user interactions. Integrated REST APIs to automate data exchange between systems and built custom API functionality to extend platform capabilities. Created Zapier workflows that connected business tools and reduced repetitive manual handoffs. Supported the API lifecycle from solution design and testing through deployment and troubleshooting.

Performed network surveys, installations, configuration, and onsite and remote support for broadband customers. Supported CCTV installation and maintenance, server configuration, backup systems, and routine technical troubleshooting. Assisted with preventive maintenance and issue resolution across network and computer hardware.

Delivered one-to-one and group instruction in computer networking, programming, web development, and Linux server administration. Created tailored lesson plans and practical learning resources based on students' skill levels and goals. Guided hands-on work in PHP, Node.js, React, TypeScript, and technical troubleshooting while tracking progress and providing actionable feedback. Used real-world technical scenarios to strengthen problem-solving and critical-thinking skills.

Supported classroom instruction and student learning while building communication, planning, and leadership skills.