musclecrypto95

Tech Support Specialist with strong experience in real-time monitoring, incident resolution, and cross-functional problem solving within fast-paced, high-reliability environments. I bring a proven ability to diagnose and resolve Level 1 and Level 2 application issues, maintain production uptime, and collaborate closely with Engineering, Infrastructure, and Quant teams to ensure systems run optimally.

With a background in customer and technical support, combined with hands-on experience in the crypto ecosystem since 2021, I'm skilled at translating complex technical problems into clear solutions, documenting processes with precision, and taking full ownership of issues through to resolution. I am comfortable working with scripting/programming fundamentals, environments, Apple MacOS, monitoring tools, and shift/after-hours support when necessary.