mwangii

Providing comprehensive systems, network, and database administration services. Managed 12 user accounts and organizational units in Microsoft Active Directory, configuring access permissions and ensuring a secure and efficient directory structure, which resulted in a 20% reduction in access-related support tickets. Implemented Group Policy configurations, optimizing security settings across the network and reducing system vulnerabilities by 40%. Resolved over 95% of hardware, software, and network issues on first contact by providing technical support, enhancing user satisfaction and reducing downtime. Configured Tally ERP for accounting and financial processes, including ledger creation and invoice generation, improving financial reporting accuracy by 25% and reducing processing time by 40%. Streamlined IT asset management by overseeing the procurement, inventory, and maintenance processes, resulting in a 20% reduction in equipment overstock and saving 15% in costs annually.

Collaborated with a team of 3 to develop a Mobile USSD service addressing gender-based violence, enhancing accessibility for young children and receiving positive feedback from community organizations. Integrated database systems including PostgreSQL, MySQL, and MongoDB to ensure seamless data management, improving service reliability and reducing data retrieval times by 30%. Designed and developed RESTful APIs using the Golang Fiber web framework, resulting in a 40% increase in service efficiency and enabling easy scalability for future service expansions.

Configured and managed Active Directory, managing over 30 user accounts and groups, which led to a 50% decrease in IT support tickets related to access issues. Implemented Group Policy configurations, optimizing security settings across the network and reducing system vulnerabilities by 40%. Coordinated hardware and software maintenance, completing over 50 troubleshooting and upgrade tasks per month, resulting in a 25% improvement in system efficiency.