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Processed and validated certificates from Citi, Refinitiv and internal EQ sources — verifying accuracy, completeness, and compliance before issuance to ensure zero errors in certificate distribution. • Resolved 60+ monthly customer payment queries and incidents via ServiceNow ticketing system, covering payment failures, transaction status issues within agreed SLA timelines. • Processed end-to-end dividend payments with rigorous dual-check verification at every stage, ensuring zero rejected payments and zero failed dividend distributions across all client portfolios. • Produced and distributed dividend schedule reports to business stakeholders, enabling accurate forecasting, payment planning, and reconciliation of upcoming dividend obligations. • Investigated payment transaction failures using SQL queries and application/web server logs, performing root cause analysis (RCA) and coordinating resolution with development teams to prevent recurrence. • Maintained strict payment accuracy standards by implementing double-check procedures on all outgoing payments, ensuring 100% reconciliation between processed and settled transactions. • Documented payment error codes, certificate processing workflows and ticket resolution procedures in knowledge base to support faster query resolution and team onboarding.

Performed end-to-end financial statement analysis (Balance Sheet, Income Statement, Cash Flow) on 80+ document types including annual, quarterly and semi-annual filings. • Classified and processed financial documents with high accuracy, ensuring all submissions met regulatory compliance. • Conducted variance analysis and data validation on financial disclosures and market data, identifying anomalies and escalating to compliance and operations teams. • Investigated data discrepancies using root cause analysis (RCA), presenting findings with business recommendations to stakeholders in structured reports. • Collaborated with cross-functional teams (Operations, Compliance, IT) to define data requirements and drive continuous improvement initiatives. • Communicated with stakeholders to clarify data requirements, processing exceptions and maintained high data quality through verification and reconciliation checks.