nadia168

Community Manager / Moderator

About Me

Hi, I’m Nadia — a dedicated Community Manager & Moderator with hands-on experience building strong, vibrant, and respectful online communities in the Web3 space. I currently work with Galactica Network, where I help bridge the gap between protocol and people through clear communication, thoughtful engagement, and consistent moderation across platforms like Discord and Telegram.

With a background in communication and digital community building, I thrive in roles where I can foster connection, create safe and informative spaces, and represent projects with authenticity and professionalism.


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What I’ve Done

Moderated and managed global crypto communities, handling real-time support, feedback, and engagement.

Led community initiatives and campaigns, increasing participation and retention across key user segments.

Collaborated with internal teams, relaying community insights to help shape product and content strategy.

Maintained high standards for tone, safety, and responsiveness in fast-paced online environments.


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What I’m Looking For

I’m open to remote opportunities in Community Management, Moderation, or Web3 Growth & Engagement roles — especially within early-stage startups or innovative platforms that value their communities as much as their tech. I’m passionate about decentralized ecosystems, digital identity, and helping users feel truly connected to the mission behind the product.

Let’s build meaningful connections — one message, one conversation, one mission at a time.



Experience: 2 years

Yearly salary: $10,000

Hourly rate: $10

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

Moderator
Syntetika
2025 - 2025
My key responsibilities were: Ensuring community questions are answered or guided appropriately Keeping the chat free from spam, scams, and inappropriate content.
Call Center Customer Service
HSBC
2009 - 2011
As a Call Center Customer Service, I was responsible in: - Handled inbound customer inquiries related to credit card accounts and personal loans. - Provided detailed information on billing, payment due dates, interest rates, fees, and account balances. - Assisted customers with transaction disputes, card activation, limit adjustments, and loan applications. - Investigated and resolved customer complaints in accordance with bank policies and compliance standards. - Ensured data accuracy and confidentiality when updating customer records in internal systems. - Met performance targets including service level, call handling time, and customer satisfaction.

Skills

community-manager
customer-support
moderator
english
indonesian