Experienced and results-oriented Senior CRM Consultant with a strong track record of managing and executing CRM strategies for 25+ clients across retail, F&B, lifestyle, and education sectors. Recognized as a trusted advisor to both clients and internal teams, with proven success in upselling and cross-selling CRM solutions to drive business growth. Adept at presenting strategic proposals to C-level stakeholders and contributing directly to account expansion and revenue generation. Passionate about delivering impact through client engagement, cross-functional collaboration, and continuous improvement.
Experience: 5 years
Yearly salary: $30,000
Hourly rate: $15
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Senior Account Manager
Ematic Solutions 2023 - 2024
- Managed a portfolio of high-value accounts, driving a total annual revenue of $360K, with notable clients including Uniqlo, Decathlon, and L'Occitane. - Fostered strong, long-term partnerships with C-level stakeholders through strategic planning, proactive communication, and effective resolution of client challenges. - Delivered quarterly business reviews and strategic proposals to executive leadership, clearly articulating value propositions and securing alignment on growth initiatives. - Utilized a combination of industry insights, client data, and performance analytics to identify opportunities for upselling and cross-selling, resulting in improved service outcomes and client satisfaction.
Account Manager
Ematic Solutions 2022 - 2023
- Conducted in-depth analysis of clients’ marketing needs to deliver customized solutions spanning marketing technology, CRM, Performance Marketing, and website optimization, strengthening their overall marketing ecosystem. - Developed monthly performance reports outlining key metrics, trends, and actionable insights to support strategic decision-making and highlight campaign impact. - Managed contract renewals and amendments, achieving a contract renewal rate of 85% and optimizing contract terms to drive long-term client partnerships. - Managed the customer onboarding process, ensuring smooth implementation, adherence to timelines, and a seamless client experience from day one.
Skills
