natasa

This position entailed leading a team of 8-10 employees. My main responsibility was providing assistance to employees, their education and promotion to higher tiers. As well as solving complex customer requirements as well as everyday problems that appeared in various operational processes. After this position, in the last year I have been working as a Process Operations Specialist, a position dedicated to the improvement of all processes within the sector in which I work. Through this position, I improved my personal experience in Excel as well as data analysis and their visualization through various (pivot) tables and graphs.

Receiving and solving various customer requests and inquiries. Duties in this position related to the creation of reservations for desired items, monitoring of sales realization. Resolving customer complaints and complaints via email. Monitoring and recording of daily tasks as well as the success of their positive closure. Ensuring customer satisfaction was the ultimate goal in this job.

Brand ambassador for the then innovative device Iqos. Presentation and education of customers as well as sales of devices at various points of interest.