natdolik

Project Manager/Scrum Master

A versatile professional with expertise in Web3, customer service, partnership success, governance and project management. I have proven ability to foster collaboration across teams, optimize processes, and manage cross-functional initiatives. I’m skilled in delivering exceptional customer and building strong relationships with clients. I’m comfortable working in fast-paced, evolving environments and pride myself on being a quick learner who thrives on collaboration and process improvement.



Experience: 3 years

Yearly salary: $60,000

Hourly rate: $30

Nationality: 🇵🇱 Poland

Residency: 🇨🇦 Canada


Experience

PARTNER SUCCESS MANAGER,PROJECT MANAGER, GOVERNANCE MANAGER
METIS FOUNDATION
2022 - 2025
- Provided complex assistance and collaboration to onboarding blockchain projects to ensure successful integration within the Metis ecosystem. Coordinated with marketing, product, and tech developer relations teams to enhance partnership success. Fostered positive relationships with Web3 projects by smoothly guiding them through onboarding governance process. - Established the Web3 governance framework for Metis Foundation. Managed and optimized governance processes, including setting up and maintaining the CEG forum (https://forum.ceg.vote) and voting platform (https://proposals.ceg.vote). Oversaw voting calendar coordination and streamlined proposal drafting and approval processes. Promoted governance initiatives through social media management, including X and Telegram - Lead multiple teams in achieving key milestones, including the new product testnet and mainnet launches. Facilitated Agile Scrum ceremonies and managing recurring meetings to maintain workflow and accountability. Refined and managed ClickUp backlogs to ensure task clarity and priority alignment. Identified roadblocks, providing solutions, and optimizing team workflows for improved productivity. Acted as a coordinator and liaison between Governance, Grants, Leadership, Advocates, Marketing, and Business Development teams, ensuring alignment and collaboration engagement
CUSTOMER SERVICE AND ONBOARDING SPECIALIST
SEKURE PAYMENT EXPERTS
2021 - 2021
Provided exceptional customer service. Assisted clients with new software, machines, and explaining various payment solutions.
TRAINING SPECIALIST
SEKURE PAYMENT EXPERTS
2021 - 2022
Onboarded and trained new employees during their nesting period, providing guidance and feedback. Conducted regular performance reviews to support trainee development. Created and implemented training materials and initiatives to improve onboarding efficiency.
BNI Kings member
BUSINESS NETWORK INTERNATIONAL
2019 - 2020
Participated in weekly networking meetings as an annual member of the world’s leading business referral organization, facilitating connections among over 314,000 members globally. Gained networking skills and gathered business contacts.
CUSTOMER SPECIALIST
naWINO
2018 - 2020
Provided excellent customer service. Expanded the customer base in B2C and B2B sectors. Promoted the business through newsletters, social media, and marketing campaigns. Managed sales and built strong relationships with individual clients, as well as business partners including restaurants and wine bars. Hosted engaging wine tastings for customers, educating them on wine regions, varietals, and food pairings. Collaborated with restaurants to curate well-balanced wine lists tailored to their cuisine and clientele.
GENERAL MANAGER - team leader
TYZENHAUZ APARTMENTS
2015 - 2018
Recruited, trained, and supervised staff, fostering a cohesive and motivated team. Delegated tasks effectively, solved problems efficiently, and managed operations to meet organizational goals. Oversaw booking management, website moderation, and customer service, contributing to business growth.

Skills

communication
customer-support
marketing
scrum
project-manager
english