nateflix90

• Coordinate international projects involving government organizations, external partners, international participants, and internal teams, keeping requirements and schedules aligned. • Serve as the primary communication point between Mandarin-speaking stakeholders and Englishspeaking participants, clarifying requirements and expectations for both sides. • Managed a two-day international education programme for 35 international students, coordinating logistics, communication, and participant experience. • Led a three-day Advisory Group Meeting with 15 advisors from 8 countries, managing bilingual communication, documentation, and stakeholder alignment. • Coordinated a multilingual online workshop with 300+ participants, 6 moderators, and 24 international speakers, keeping communication workflows and event execution on track. • Monitor project progress, identify risks early, and follow up on action items to protect delivery timelines

• Served as the primary operational contact for 300+ clients, handling inquiries, documentation requirements, and service issues across the full customer lifecycle. • Coordinated communication between clients, internal teams, and English-speaking visa employers, ensuring accurate information exchange and timely issue resolution. • Managed customer expectations through proactive updates, requirement clarification, and continuous follow-up. • Improved workflow efficiency by 20% by streamlining bilingual documentation processes and internal reporting workflows. • Designed and delivered onboarding training that enabled new employees to handle responsibilities independently within six months. • Maintained high accuracy when managing sensitive documents and compliance-related information.

• Managed communication between domestic management teams, international clients, and overseas suppliers to support business operations and project execution. • Coordinated procurement activities in Vietnam, verifying material quality with suppliers and aligning production requirements. • Tracked project progress, delivered client updates, and resolved operational issues through direct client and supplier communication.

• Supported international partnership projects through project administration, documentation management, and cross-functional coordination. • Translated and reviewed course descriptions, syllabi, and academic materials for the university's partnership with Cleveland State University. • Maintained accurate bilingual records, ensuring consistency across Mandarin and English documentation.

• Reviewed and edited English educational materials, including handouts, exams, and digital learning resources, ensuring accuracy and consistency. • Collaborated with international teachers on English education projects and large-scale summer camp activities, applying strict attention to detail in content review and quality control.