My journey began as an intern during my Second year of college, where I had the privilege of gaining valuable insights and experience in various companies. It was during this time that I discovered my true passion for management. Despite my engineering background, I realized that my heart was in fostering growth, leading teams, and driving results in the world of business.
As I honed my skills, I also ventured into the world of entrepreneurship, where I became a self-employed web developer. I designed and managed websites for a diverse range of clients, and this experience not only enhanced my technical skills but also allowed me to develop a knack for client relationships and project management.
My most recent role as a customer success manager revolved around building strong, lasting relationships with clients, ensuring their success, and driving growth for both the clients and the company.
Experience: 2 years
Yearly salary: $50,000
Hourly rate: $30
Nationality: 🇮🇳 India
Residency: 🇮🇳 India
Experience
customer success manager
optmyzr 2023 - 2024
ensured client success and satisfaction with optmyzr's suite of optimization tools by addressing their queries and resolving issues. resolved technical issues for 200+ users by applying comprehensive end-to-end platform knowledge and providing tailored assistance. managed a portfolio of 70 accounts, increasing overall user engagement through regular usage analysis and delivery of tailored client solutions. facilitated communication between the development team and customers to ensure smooth collaboration. identified opportunities for upselling by recognizing areas for growth within clients' operations, thereby maximizing their utilization of optmyzr's tools and services.
business development manager
ultrx 2022 - 2023
built strong relationships with clients and vendors, identified growth opportunities, led sales pitches, and negotiated terms to ensure smooth operations and satisfaction. successfully onboarded clients, leading to continued engagement and a significant increase in orders. provided outstanding service and performance, leading to additional orders with a total value exceeding 5 lakhs. managed operations to ensure the delivery of end products aligned with client expectations and standards.
application engineer (intern)
festo 2022 - 2022
collaborated with clients to understand their unique requirements. designed customized solutions utilizing festo's products and technologies. provided technical guidance throughout the implementation process to ensure seamless integration and satisfaction.
web developer
self employed 2021 - 2021
crafted customized websites specifically for small businesses, enhancing their online presence. proactively researched and identified potential clients, delivering compelling sales pitches that demonstrated the benefits of a professional website. designed intuitive and visually appealing user interfaces, significantly improving user experience and engagement.
campus ambassador
jurni 2020 - 2020
spearheaded promotional efforts to raise awareness of the company's brand and products. successfully convinced over 110 individuals to test out the company's products using communication strategies.
Skills
account-manager
business-development
c-plus-plus
communication
community-manager
customer-success
customer-support
marketing
microsoft
sales
sql
english
hindi
kannada
malayalam
tamil