nelibarbalan

Coordinate on-site teams, ensuring effective onboarding and training for new members in event strategy and company culture. Deliver comprehensive planning and execution for 66 online events in 2025, including post-event analysis. Manage offline event logistics, negotiating with vendors and overseeing on-site operations for major conferences such as EthCC, Token2049, and World Summit AI. Organize team-building activities, venues, and visual content to enhance team cohesion. Scout locations and arrange A/V setups for side events, driving promotional campaigns for maximum visibility. Experienced using tools as Asana, Notion, Eventbrite and Lu.ma.

Developed and executed online event strategy, delivering 28 impactful events in 2023 across diverse platforms. Managed comprehensive logistics for major offline events, including EthDam, DappCon, and EthBelgrade. Created compelling visual and social media content to enhance brand presence and foster community engagement. Conducted detailed post-event metrics analysis for continuous optimization of future strategies. Negotiated effectively with vendors for resources, venues, and merchandise, ensuring seamless event operations.

Elevated community engagement through innovative initiatives such as trivia games, contests, and movie nights. Streamlined ambassador program management by reviewing submissions and delivering constructive feedback. Developed internal documentation and educational resources to enhance support for team and community members. Created interactive content aligned with Web3 trends to captivate community interests. Coordinated logistics for events, ensuring seamless execution and cross-cultural collaboration.

Led a team of 8 across customer support and service desk functions, prioritizing workload and mentoring team members. Improved internal processes and documentation for enhanced efficiency and knowledge sharing. Managed high-priority bug tickets and liaised with clients to address time-sensitive issues. Delivered client demos and training, enhancing product understanding and usage. Collaborated with cross-functional teams to ensure alignment on customer needs and technical solutions.

Played a pivotal role in bringing the Fox US project from implementation to production, stabilizing the product through rigorous bug testing and reporting. Gained expertise in billing and sales modules, and honed skills in problem-solving, prioritization, and client interaction. Conducted scenario testing to ensure comprehensive coverage and system reliability. Facilitated communication between clients and technical teams to ensure issue resolution and satisfaction.