nelsonmckey

Led an expanded Digital Strategy function to align multi-market investment and technology roadmaps around a consistent and coherent regional strategy. Strategic product ownership, sure, Design, development and delivery of regional digital platforms for remote advisor sales, Regional digital strategy and customer proposition, Asia investment strategy and digital roadmap across regional markets, Regional business development and transaction advisory

Established a digital partnership led distribution strategy across five markets. End-to-end re-design of the value chain from product development through to customer retention. Responsible for the design and creation of a regional innovation investment framework, hire and management of project delivery teams. Creation of new direct to customer and digital partnerships distribution channel, Strategy, planning and first hires across five markets, Product, partner and channel development for regional launch with ~100k lives covered in year one through partnerships such as Vodafone (IN), Timo (VN), Telkomsel (ID), uMobile (MY), Lazada and Smart (PH), Strategic investment in venture partnerships (Timo, VN and Bowtie, HK), Established regional framework for innovation management and investment, and lead of prototyping and development teams in Philippines and India for delivery of innovation pipeline, Design and build of Solidity based multi-party insurance distribution and servicing platform

Multi-country, human centred re-design and re-platforming of key customer, agent and staff digital touch points across 15 regional business units. Evaluation of emerging consumer and technology trends, design thought leadership and business case development. Investigation of future health care delivery opportunities through creation and incubation of external ventures and accelerator programmes. Innovation management, External venture creation and management, Establishment and spin-out of health wallet and medical concierge service, Blockchain partner and consortium engagement (R3, DAG, B3i), Mobile design and development

Working in APAC markets to deliver customer satisfaction outcomes across the region, drive digital transformation and build regional end-to-end design capability. Regional customer experience framework, Marketing transformation, Digital customer experience strategy, Customer feedback and Voice of Customer, Customer strategy for successful regional bancassurance partnership pitch with Citibank Asia

Responsible for the development of a suite of mobile applications and services, including leading banking solutions such as CommBank Kaching, Kaching for Facebook and the CommBank Property Guide. Tasked with guiding and delivering The Group’s strategic direction in Mobile and Innovation across online platforms, with over 3m downloads across a portfolio of mobile & tablet apps. Online strategy and product development, Innovation management, Business case development and financial modelling, People and performance management, Human centred design training and transformation, Digital Investment and re-platforming

Channel management of the Commonwealth Bank’s online consumer banking properties, tasked with improving the customer experience of Australia’s largest online and mobile banking platform with 7m online customers and 3m daily visits. Increased external online satisfaction rating from 4 place to 1 place amongst peers, Strategy and business case development, Customer satisfaction strategy and execution, Innovation management ($2m annual budget), User experience & human centred design, Digital sales & eCommerce Strategy