Dynamic and results-driven Customer Service Professional with over 2 years of experience in dynamic and fast-paced environments. Demonstrated ability to handle customer inquiries, resolve issues, and ensure satisfaction through personalized service delivery. Skilled in building strong relationships and adapting to evolving customer needs, resulting in increased customer loyalty and retention. Proficient in leveraging effective communication and problem-solving skills, to enhance customer experience and administrative support functions. Committed to delivering excellence in customer service and contributing positively to team dynamics.
Experience: 2 years
Yearly salary: $30,000
Hourly rate: $10
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer Support Specialist
APTPENSIONNIG.LTD 2022 - 2024
Delivered exceptional customer service via phone, email and live chat, ensuring prompt resolution of inquiries and issues. Builds rapport with customers to closely understand their preferences and needs, leading to more targeted and appreciated service delivery. Utilized CRM tool such as Zendesk to document customer interaction and track service request. Implements an efficient customer contact management system, reducing data discrepancies by 20% and improving customer response time. Provides outstanding assistance to over 1200 customers over the years, contributing to a 25% increase in positive customer reviews through a customer-centered service approach. Assisted clients with account updates, successfully resolving inquiries related to account balances and retirement options, leading to increased customer satisfaction. Plays a key role in complaint resolution by collaborating with various departments, which decreased escalated customer complaints by 10%.
Sales Development Representative/ Customer Support Specialist
ROYALWAY NIG.LTD 2019 - 2021
Proactively reached out to potential school clients, generating qualified leads for uniform production and sales using Apollo.io through targeted communication and strategic product promotion. Provided expert customer support by resolving issues related to fabric color and texture while addressing inquiries about uniform price variations. Ensuring customer satisfaction and fostered trust in the company’s services. Developed and maintained strong client relationships, offering tailored solutions and guidance on fabric selection, leading to increased repeat business. Utilized CRM systems to track customer interactions and manage lead data, ensuring accurate record-keeping and facilitating efficient follow-up for sales opportunities. Collaborated with the sales team to develop and refine sales strategies for uniforms, contributing to increased sales conversions and revenue generation. Provided after-sales support to clients by addressing and resolving issues related to reported faulty uniforms, strengthening client loyalty and generating positive referrals.
Skills
communications
customer-support
email-marketing
sales
