ngcobomb
Senior It Engineer
Experienced IT Infrastructure and Support Specialist with over 14 years’ experience supporting dynamic enterprise environments in legal, ICT, and hospitality sectors. Proficient in Microsoft Azure, VMware, Office 365, and Active Directory, with proven expertise in cloud administration, system optimization, and hybrid infrastructure management. Strong troubleshooting background across Windows and MacOS, with a customer-centric and security-focused approach. Seeking a challenging role as a Senior IT Support Specialist or Cloud Engineer to drive innovation and efficiency in a high-performing team.
Experience: 11 years
Yearly salary: $50,000
Hourly rate: $25
Nationality: 🇿🇦 South Africa
Residency: 🇿🇦 South Africa
Experience
REMOTE SUPPORT ENGINEER
Conosco UK 2018 - 2021
Provided 1 – 3 line remote support to international clients in various industries. Resolved over 300 high-priority technical tickets per quarter with a 98% satisfaction rating. Identified and resolved a recurring DNS issue during a critical email outage, restoring operations within an hour. Managed and troubleshooted Exchange, AD, VPN, and VMware environments. Configured and supported IPSec VPN tunnels and firewall rules for secure client access. Documented root cause analysis reports and contributed to the internal knowledge base.
IMS NETWORK ENGINEER
Network Configurations 2016 - 2017
Provided 1 & 2 line remote support to national clients in various industries. Handled Windows Server setup and configuration, DNS/DHCP administration, and user account management. Executed backup and patching strategies, reducing downtime from unpatched systems. Supported end-user desktops, networks, and server-side infrastructure.
IT SUPPORT TECHNICIAN
Sun International 2015 - 2016
Provided 1 & 2 line remote support to guests and staff members. Provided frontline IT support to 100+ internal staff. Managed printers, user accounts, email troubleshooting, and Wi-Fi access points.
Skills
customer-support
english