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Customer Support / Support Lead
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Internet pioneer and tech enthusiast dedicated to innovation. With a proven track record as an early adopter, I combine years of digital expertise with an insatiable curiosity for new technologies to solve complex modern challenges.
Experience: 5 years
Yearly salary: $88,000
Hourly rate: $0
Nationality: 🇫🇷 France
Residency: 🇫🇷 France
Experience
Customer Support Lead / Community Manager Lead / Manual QA
XDEFI Wallet / CTRL Wallet (Web3) 2021 - 2026
Led and developed global support operations, managing a team of several agents and community activities for over 700,000 users. Contributed to achieving a 4.7 rating on the Google Chrome Store. Managed and secured large Discord (+ Telegram) communities (20,000+ users). Defined and monitored Key Performance Indicators (KPIs). Handled crisis management and high-impact user issues. Delivered multi-channel support via various platforms. Performed advanced troubleshooting and guided users toward crypto asset purchasing solutions. Conducted manual QA and collaborated with engineering teams.
Skills
blockchain
community-manager
customer-support
dapp
defi
python
quality-assurance
web3
english
french