nikitabrooks
Customer Support Specialist
Experienced Web3 professional with 5+ years at the forefront of crypto, DeFi, and prediction markets, providing exceptional technical and community support. Adept at creating delightful customer experiences, scaling support operations, and building vibrant Discord communities. Fluent in English (C1 level), Russian, and Ukrainian.
Experience: 6 years
Yearly salary: $60,000
Hourly rate: $40
Nationality: 🇺🇦 Ukraine
Residency: 🇺🇦 Ukraine
Experience
Senior Customer Experience Lead
QMALL 2023 - 2025
Resolving 1,500+ user tickets monthly with a 97% satisfaction score. Developed community training resources to automate FAQ. Conducted regular audits to ensure compliance with KYC/AML and regional crypto regulations.
Community Manager & Support Analyst
ETHER 2022 - 2023
Scaled Discord from 2k to 40k+ members. Reviewed complaints and helped people to solve their problems. Moderated live events, AMAs, and governance calls.
Customer Support & Compliance Associate
SuperEx 2019 - 2021
Helped the platform maintain a <1% churn rate by delivering fast, human-first support. Collaborated with compliance to flag suspicious activity and meet local regulatory standards.
Skills
communication
community-manager
compliance
customer-support
english