ninex9official

Customer Service Rep / Chat Support / Community Manager 

I hold a Bachelor's Degree in Marketing and have a deep passion for creativity, singing, travel, and sustainability. When working with clients, I focus on delivering true value by sharing my insights and expertise with them and their audience.

I’m someone who always goes the extra mile and I believe in pushing beyond expectations and never settling for less.

When we work together, you can count on high-quality results, clear and timely communication, and a genuine commitment to your project, no matter the size. I’m results-driven and fully dedicated to achieving 100% success in every task I take on.

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MY TOP EXPERIENCES:

🔷 CLIENT RELATIONSHIP MANAGER (FBSmash):
- I assist clients in purchasing various digital products, such as proxies, Facebook accounts, Facebook pages, and Business Managers. All transactions and client interactions are handled efficiently through Teletype.

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🔷CUSTOMER SUPPORT REPRESENTATIVE (Elite University by Charlie Carrell):
- I worked for 7 months as a Discord moderator for this poker education company. My role involved managing their Discord server, WhatsApp, and Jivo live chat to address and resolve any client concerns.

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🔷CUSTOMER SUPPORT (The Forex Academy)
- In my role at The Forex Academy, I manage client concerns related to their trading accounts through Sleekflow. This includes addressing issues with account setup, troubleshooting technical problems, providing guidance on using trading platforms, and offering personalized support to ensure a smooth trading experience for every client. Additionally, I assist clients with navigating the academy’s educational resources, ensuring they have the knowledge they need to succeed in Forex trading.

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🔶 OTHERS:
- Worked with major companies like AT&T, Macy's, Bloomingdales, Nova Funding, Natura Labs, Elite University, and more


🔶Technical Skills:
- Proficient in Trello, Meta Business Suite (IG, FB, Twitter, LinkedIn), Intercom, MS Office, MS Excel, Google Sheets, WhatsApp, Discord, ManyChat, Notion, Zendesk & Telegram

Interested in working with me? Let's talk!