nitinshr135

Collaborated with clients to identify, troubleshoot, and resolve real-time technical issues, ensuring minimal downtime and high client satisfaction. Delivered technical enhancements and support for enterprise platforms including ServiceNow and Oracle E–Business Suite, utilizing HTML, React, JavaScript, CSS, and SQL/PLSQL for configuration and data handling. Maintained clear documentation of incidents, resolutions, and SOPs to enable efficient and repeatable issue handling.