nkongyi
Ux & Service Designer · Researcher · Experience & Strategy
Interdisciplinary UX and Service Designer with 15+ years of experience working across digital products, services and complex systems. I work at the intersection of user research, experience design and systems thinking, translating operational, technical and human constraints into clear, usable, people-centered solutions.
Experience: 10 years
Yearly salary: $0
Hourly rate: $60
Nationality: 🇵🇪 Peru
Residency: 🇵🇪 Peru
Experience
Impact Designer
Viernes Peru 2022 - 2023
Diabetes Healthcare Center. UX, Interaction and Service Design. Created cross-team playbooks, designed and prototyped an interactive installation, and co-created patient and specialist journeys.
Design Director
FIS Consulting 2020 - 2021
Designed digital transformation initiatives for international commerce and logistics. Developed UX strategy and information architecture for digital platforms.
Co-founder + Design Director
NKY design lab 2015 - 2019
Led interdisciplinary design projects spanning architecture, workflows and specifications for retail, public and corporate contexts.
Marketing & Technical Department Manager
Onduline Peru 2014 - 2015
Consolidated and maintained KPIs for regional markets (Peru, Ecuador, Bolivia). Led marketing campaigns and product displays, including a gamified external sales program.
Skills
architecture
design
research
ux-researcher
strategy
english
french
spanish