nnamdijoseph25
Customer Service Specialist
Dedicated customer service professional with a proven track record in effectively resolving client issues and enhancing customer satisfaction. Skilled in communication, organization, and multitasking, with a commitment to delivering top-tier service and fostering positive customer experiences.
Experience: 1 year
Yearly salary: $10,000
Hourly rate: $15
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer Service Officer
JEMS Global Consult 2015 - 2020
Responded to general customer inquiries via phone and email, ensuring timely and accurate information delivery. Conducted call quality assurance to maintain high service standards. Updated customer payment records in the computer system to ensure accuracy. Supported collection efforts at both institutional and company levels as needed. Recorded details of customer interactions to maintain comprehensive records. Tracked all incoming communications using appropriate software applications. Resolved issues and troubleshot technical problems efficiently. Collected and analyzed customer feedback to inform service improvements.
Real Estate Agent
Joeflox Nig Limited 2013 - 2015
Drafted and prepared documents for property listings. Organized and supervised property showings and open house events. Advertised properties to attract prospective buyers. Conducted comparative market analyses to establish realistic asking prices. Identified top-selling properties and developed strategies to enhance sales.
Skills
communication
data-entry
english
marketing
community-manager
english