nordand

Developed and implemented plans to improve operational efficiency. Established short-term and long-term goals aligned with the company’s strategic vision, successfully achieving key milestones. Supervised and guided operational teams, including hiring, training, and evaluating 20+ team members. Measured and analyzed operational performance using KPIs and other metrics, achieving a 10% increase in key performance metrics. Awarded the site-wide 'Development and Mentorship Award' for outstanding leadership and team development.

Conducted training sessions for content moderators on new policies, tools, and best practices. Tracked key performance indicators (KPIs) to measure the effectiveness and efficiency of the content moderation team. Provided leadership and guidance to a team of 20-35 individuals through mentoring and coaching. Awards won: Best SV-Team 2022.

Led a team to implement strategic initiatives that improved operations and drove growth. Facilitated team meetings and collaboration sessions to ensure alignment with company goals. Managed the team's workflow and delegation of tasks, ensuring deadlines were consistently met. Provided mentorship and training to team members.

Supervised and supported a team of 15 customer service representatives. Managed daily operations and monitored team performance. Resolved customer issues and handled escalations. Trained and developed team members to improve service skills.