novaldirama

I’m an Informatics graduate with hands-on experience in partner services, customer support, and organizational leadership. Over the past year, I’ve helped improve transaction accuracy, strengthen vendor relationships, and boost customer satisfaction in my role as a Partner Service representative at Solitaire. My background combines strong communication, problem-solving, and teamwork skills, supported by technical literacy in data handling and system analysis.

I’m passionate about helping customers succeed by providing clear guidance, solving challenges efficiently, and building long-term trust. I’m currently looking for opportunities in Customer Success, Customer Service, or related roles where I can contribute to enhancing user experience and driving growth in a dynamic Web3 or tech environment.