noviaweny
User Engagement Specialist Focusing On Direct Outreach And Onboarding
I graduated from Bachelor of Information Systems at Dian Nuswantoro University. I am someone who is agile and alert in doing my work and I can work in a team. Interested in remote work because you can adjust your time to your needs without reducing your responsibilities. I like the world of technology to make accessing health easier and speed up work.
I need work that can be done at home. Have flexible time and save time. Utilizing technology today is very necessary.
Experience: 5 years
Yearly salary: $18,000
Hourly rate: $15
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Customer Support Specialist
PT Infomedia Nusantara Telkom Group 2018 - 2020
Responded to customer inquiries and complaints via phone, email, and social media. - Provided technical support and troubleshooting assistance for software and hardware. - Escalated complex issues to appropriate teams or supervisors. - Maintained accurate records of customer interactions and updated customer account information.
Call Center Agent
PT Bank BRI, tbk 2013 - 2014
Managed high volumes of inbound and outbound calls - Responded to customer inquiries and complaints via phone and email - Documented customer interactions and maintained up-to-date records
Skills
communication
customer-support
social-media
solution
virtual assistant
english