My name is Felipe Ferreira Ribeiro. I am 22 years old and currently in my 5th semester of Systems Analysis and Development in Brazil (The equivalent of a Bachelor's degree in software engineering). I am writing to present my professional profile and express my interest in opportunities within your organization.
I have a solid background as a Support, Customer Success, and Onboarding Analyst. This includes experience as a prompt engineer and CSM for high-level accounts, including global franchises. Currently, I work as a freelance developer focused on PHP (versions 5.4 to 8.1), where I am responsible for the creation and implementation of comprehensive platforms for medium-sized companies and local businesses.
In addition to my practical experience with PHP and the Laravel ecosystem, I possess a broad range of technical skills, including:
- Frontend: JavaScript, HTML5/CSS3, Tailwind CSS, PHP, Typescript, React Native and React.js, Bootstrap, Shadcn
- Backend & Databases: Node.js, TypeScript, Python, MySQL, AJAX requests and PostgreSQL.
- Tools & Infrastructure: Apache, WordPress, Web3, Openrouter API.
- Design: UI/UX principles.
For a more detailed analysis of my code and the projects I have developed, I invite you to visit my GitHub portfolio: github.com/Numenone.
Thank you for your time and consideration. I am available for an interview to discuss how my skills can contribute to your team.
Experience: 3 years
Yearly salary: $90,000
Hourly rate: $30
Nationality: 🇧🇷 Brazil
Residency: 🇧🇷 Brazil
Experience
Support Analyst
CIGAM 2025 - 2025
Remote maintenance of POS/BACK OFFICE/SERVER, PostgreSQL database, handling calls and tickets via Movidesk, remote incident resolution, POS versioning, taxation (Taxation groups, NCMS, invalidation of invoices, CFOP, movement types, input and output notes, transfer, XML, SEFAZ monitoring), database backup, generation of Excel spreadsheets to confirm note skips.
System support and Onboarding
chatlabs 2024 - 2024
Onboarding via Zoom or Google Meet of new clients and users, daily training, updating of Chatbot flowchart for medical clinics, service and support via Whatsapp 24/7, NextJS studies.
Operational Assistent
TeleAlarme Brasil 2023 - 2024
Remote monitoring of alarm systems, cameras and trackers. Monitoring of public and government institutions (schools, CORSAN, FIERGS, etc...). Remote maintenance and scheduling of technicians, excel spreadsheets with agenda.
Office Assistant
Casario Real State Agency 2023 - 2023
Lease contracts, negotiation and intermediation between tenant and owner, calculation of SANEP/IPTU/GAS, photography of properties for sale and lease, maintenance of the company website, prospecting for clients, typing of legal contracts, initial and final inspections, monitoring of condominium installations, delivery of physical and in-person documentation at home, reception of clients, assistance with sales.
Apprenticeship
Casarão Real Estate Agency 2021 - 2023
Reception of all areas of the real estate agency (Sales, rentals, insurance, administration, etc.), calculation and attachment of SANEP and IPTU, scanning of warehouse documents, initial and final inspections, fire-finance insurance and policies, scheduling of sales visits, negotiation, registration and updating of client/property records, generation of invoices.
Skills
ai
api
backend
blockchain
communication
css
customer-service
customer-success
customer-support
front-end
full-stack
gaming
javascript
laravel
node
office
php
polygon
postgres
prompt
python
react
react-native
solana
tailwind
typescript
vue