olejanchik
Web3 Support Specialist | Technical Support (Telegram & Forum) | Java (Junior+)
Support specialist with a strong technical background (Java junior+).
Experienced in forum support, clear written communication, and documentation-first workflow (FAQs, checklists, SOPs).
Comfortable troubleshooting: reproducing issues, collecting logs, writing precise bug reports, and escalating with clean context.
Looking for fast-start roles and short-term gigs in Web3: community/support, user support, ops assistant, technical support.
Experienced in forum support, clear written communication, and documentation-first workflow (FAQs, checklists, SOPs).
Comfortable troubleshooting: reproducing issues, collecting logs, writing precise bug reports, and escalating with clean context.
Looking for fast-start roles and short-term gigs in Web3: community/support, user support, ops assistant, technical support.
Experience: 2 years
Yearly salary: $0
Hourly rate: $15
Nationality: 🇺🇦 Ukraine
Residency: 🇺🇦 Ukraine
Experience
Developer
PenaltyTGB 2026 - 2026
- Built a Telegram bot with structured flows and maintainable code organization - Focus on reliability, clear boundaries, and documented behavior - Repo is private; available to share upon request
Support Specialist
thematic forum 2024 - 2026
Handled user support via text communication: questions, problem cases, and follow-ups. Worked with rules/policies, de-escalation, and clear next-step instructions. Improved response quality with templates, checklists, and documentation updates. Open links to forum by request.
Skills
amazon
aws
backend
ci-cd
community-manager
discord
docker
git
java
linux
moderator
customer-support
english
russian