Iām a technical product and operations profile with 10+ years of experience in IT operations, technical support leadership, L2/L3 coordination, SLA management and cross-functional delivery.
Alongside my enterprise background, Iām building Billz, an independent Web3 product focused on stablecoin payments, crypto treasury workflows, KYC/KYB, payment infrastructure, partner operations and DeFi liquidity.
My strongest fit is at the intersection of customers, product, operations and technical teams. Iām especially interested in international remote roles across Solutions Engineering, Technical Account Management, Product Operations, Partner Operations, Customer Success and crypto payment infrastructure.
I can help Web3 infrastructure and fintech teams manage technical customers, structure onboarding workflows, coordinate partner integrations, translate user and operational pain points into product requirements, and improve execution across support, product and business teams.
Experience: 5 years
Yearly salary: $130,000
Hourly rate: $120
Nationality: š«š· France
Residency: š«š· France
Experience
Founder / Product Lead
Billz 2025 - 2026
Building an independent Web3 product focused on stablecoin payments, crypto treasury workflows, collateral-backed liquidity, KYC/KYB flows, partner infrastructure and DeFi integrations. Defined product and operational requirements across wallet connection, payment flows, payment proofs, partner onboarding, card/payment infrastructure and DeFi liquidity routing. Led discussions with Web3 infrastructure, payment, card issuing, on/off-ramp and DeFi ecosystem partners to understand technical, operational and compliance constraints. Translated crypto payment and treasury pain points into product workflows, documentation, partner requirements and go-to-market positioning.
IT Support Leader / Group Leader
The Walt Disney Company 2023 - 2026
Manage L2/L3 support operations in a large enterprise environment, coordinating 20-25 external technicians and internal stakeholders across 5 sites. Oversee around 800-1,200 incident tickets per month, with focus on SLA performance, escalation quality, backlog follow-up, service continuity and internal customer satisfaction. Coordinate outsourcing partners, technical teams and business stakeholders to resolve incidents, improve operating models and support transformation initiatives. Contribute to support model redesign, process improvement, reporting and operational execution across complex enterprise IT environments.
Team Leader IT Delivery Support - Southern Europe
Avantor 2022 - 2023
Managed a 6-person IT support team across France, Spain, Portugal and Italy, covering 5 sites. Handled daily priorities, resource planning, service quality follow-up, procedure compliance, reporting and local IT operations. Recruited and onboarded team members, trained contributors on operating procedures and supported continuous improvement initiatives across the support model.
Tech Leader / Team Leader
Tata Consultancy Services - Sanofi Account 2020 - 2022
Managed a 22-person team across service desk, proximity support, IT asset management, network/security equipment and laboratory support. Controlled SLA performance, backlog follow-up, procedure compliance, client reporting and corrective action plans. Coordinated priorities, resource planning, team training, recruitment support and continuous improvement projects across technical support operations.
Skills
account-manager
api
customer-success
defi
kyc
partnership
product-manager
solana
solution
web3
operations