oliwianaworska

I am a senior operations and data management professional with over 12 years of experience in global corporate environments, specialising in fleet operations, HR and procurement processes, service delivery, and continuous improvement. Currently, I work as a Senior Fleet Data Management Specialist at Capgemini, where I support EMEA-level fleet operations, combining strong analytical skills with a highly customer‑centric approach.

In my current role, I manage end‑to‑end fleet administration, including driver eligibility, vehicle lifecycle management, incident and fines handling, fuel card administration, master data accuracy, reporting, and coordination with HR, Purchasing, Finance, and external providers. I act as a primary point of contact for drivers and internal stakeholders, handling both standard and complex cases, while ensuring compliance with policies, accuracy of data, and high service quality.

Throughout my career, I have been deeply involved in process transitions, documentation, and improvement initiatives. I have supported service transitions, created and maintained SOPs and training materials, facilitated knowledge transfer, and actively contributed to standardising and optimising operational processes across teams and markets. I am known for my attention to detail, ownership mindset, and ability to bring structure and clarity to complex or evolving environments.

My background also includes solid experience in HR processes, payroll support, procurement, quality assurance, coaching, and team leadership. I have trained and coached team members, provided constructive feedback, supported performance improvement plans, and led teams in operational and quality‑driven roles. This allows me to effectively bridge operational delivery with people‑focused collaboration.

I am fluent in English, Portuguese, and Polish (C2), with good working knowledge of Dutch (B2), and I thrive in multicultural, international settings. I value diversity, clear communication, and relationship building, and I am recognised for my proactive attitude, resilience, and ability to remain calm and effective in high‑pressure situations.

I am motivated by roles where I can combine operations excellence, data accuracy, process improvement, and human collaboration, especially in remote or global team environments where trust, accountability, and clarity are essential.