Customer-focused and results-driven professional with over 6 years of experience in account management, customer success, and business development across the telecommunications, IT, and office automation sectors. Adept at building lasting client relationships, improving customer retention, and delivering tailored solutions that align with business objectives and client needs. Skilled in guiding customers through complex service cycles—from onboarding and training to upselling and long-term account growth—while ensuring high levels of satisfaction and value realization. Possesses a strong foundation in strategic sales, customer engagement, and cross-functional coordination, with a proven ability to translate client feedback and market data into actionable insights. Known for a consultative approach to service delivery, proactive problem-solving, and a passion for exceeding customer expectations. Technically proficient with CRM systems (HubSpot, Zoho, Salesforce), support tools, and productivity platforms, enabling efficient service tracking and client communication. A natural relationship builder and team player committed to helping organizations grow by ensuring their clients succeed.
Experience: 6 years
Yearly salary: $40,000
Hourly rate: $30
Nationality: 🇰🇪 Kenya
Residency: 🇰🇪 Kenya
Experience
Account Manager Executive
MFI Document Solution 2023 - 2026
Prepare lease agreements, ensuring all terms and conditions are clearly outlined, and ensure clients are well-informed about payment schedules, maintenance, and return conditions. Assist clients in understanding the leasing process, explaining terms and conditions, and providing necessary documentation for lease agreements. Oversee the billing process, ensuring clients receive accurate invoices and handle any payment-related queries. Identify opportunities to offer additional services, such as equipment upgrades, maintenance contracts, or accessory sales. Advise clients on the most suitable printing equipment for their specific needs, including assessing factors like print volume, quality requirements, and budget constraints.
Business Development Manager
Space Engineering Limited 2021 - 2023
Selling satellite bandwidth, generating leads, maintaining a healthy, active sales pipeline, and selling broadcasting services across Africa. Contacting potential clients to establish rapport, arrange meetings, and plan and oversee new marketing initiatives. Researching organizations and individuals to find new opportunities and also increasing the value of current customers while attracting new ones. Finding and developing new markets, improving sales, and attending conferences, meetings, and industry events. Developing quotes and proposals for clients and also developing goals for the development team and business growth and ensuring they are met. Training personnel and helping team members develop their skills.
Sales Executive
Interintel Technologies Limited (Safaricom Dealer) 2019 - 2020
Onboarded paybill and till numbers (Safaricom), sold Safaricom Internet for business (LTE), sold bulk SMS and also sold bulk payment and shiriki plans (Safaricom). Set sales goals, developed sales strategies, researched prospects, and generated leads. Contacted potential and existing customers on the phone, by email, and in person and also handled customer questions, inquiries, and complaints. Met daily, weekly, and monthly sales targets and participated in team meetings. Prospected leads and contacted them to pitch the product/service and also presented product/service demonstrations to the client. Established new business links and also handled sales reporting and reviewed performance. Negotiated contracts to arrive at the best deal for the client and organization both. Conducted market research to evaluate gaps, opportunities, and alien needs and also collaborated within teams to achieve better results.
Skills
sales
business-development