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A mobile application for snow removal and lawn mowing service in Canada. Project has been completed and currently under my management for future maintenance. UI/UX was designed before development of this project. Two mobile applications, one admin dashboard and one website was created for this project. One mobile app for Homeowners to book a service provider. (Google Play & App Store) One mobile app for Service providers to accept request and provide service for a fee. (Google Play & App Store) Payment method used on the project – Stripe.

Technical Support for Microsoft 365 enterprise clients. Troubleshoot MS errors and apply resolution from GUI and PowerShell. Advice customers, Fix Errors and Manage On-Prem to Cloud users. Azure Active Directory admin center management. Use of fiddler trace, rave diagnostic tools to have deeper insight into issues. Read message trace, collect Teams log, resolve sync issue and SharePoint library issue. Help users set permissions in share point and set rules in exchange. Assist users connect domains successful by adding CNAME, MX and TXT records manually. Cancel subscription, explain invoice content to users. Assist users in resolving Microsoft Office Desktop version issues, installation, OneDrive sync, updating licenses, error code: 80090016, error 52 in excel and so on. Set up auto-attendant and call queue re-route to external number. Advice customers on the best presence-based settings for their auto attendant. Check for Phone System perquisites, such as Enable enterprise voice when dial pad is missing.

Copywriting. Content writing and content creation. Using HubSpot for marketing automation, nurturing and management of generated leads. Search Engine Optimization. Setting up Facebook, Instagram, Snapchat, Twitter and LinkedIn ads. Analyze marketing campaigns to demonstrate effective return on investment (ROI). Manage search engine ranking with tools like SEMRUSH, Google Analytics.

User Administration. System Maintenance. Documentation. Web hosting & Maintenance. User Training.

Used appropriate tools and materials in alignment with safety protocols and industry best practices. Annotation of Standing Order for the parliament activities.