oshman

Gained foundational exposure to critical infrastructure through a one-month placement in the datacenter/server room, observing procedures for physical security, cable management, and environmental monitoring. Provided first-line IT support to Ministry staff, specializing in troubleshooting common MS Office issues and applying learning in data organization using Microsoft Excel and professional MS Word documentation.

Handled everyday IT needs by fixing hardware, software, and network issues, setting up systems and devices, creating user accounts, keeping systems updated, and making sure data was backed up and protected. Supported the logistics team by keeping tracking systems running smoothly, solving IT problems that affected dispatch or order processing, working with operations and customer service to avoid delays, managing IT equipment, and noting recurring issues to prevent them in the future.