paige
Customer Experience Specialist
Results-driven and adaptable Customer Experience Specialist with a proven track record in high-volume customer care, technical support, and sales environments. Over 5 years of experience in resolving complex inquiries, building strong client relationships, and consistently exceeding performance metrics. Proficient in various CRM tools, known for exceptional problem-solving and communication skills. Currently pursuing a Diploma in Law to enhance compliance knowledge and critical thinking.
Experience: 6 years
Yearly salary: $22,000
Hourly rate: $20
Nationality: 🇿🇦 South Africa
Residency: 🇿🇦 South Africa
Experience
Appointment Scheduler
Response BPO 2025 - 2025
Utilized strong communication and time management skills to optimize scheduling processes.
Customer Care Service Representative
Capita 2022 - 2024
Successfully de-escalated challenging customer situations using empathy and conflict resolution techniques. Documented all interactions accurately in the company CRM system.
Customer Care Service Representative
CCI 2019 - 2022
Applied active listening and problem-solving skills to achieve high customer satisfaction rates. Collaborated with team members to ensure seamless customer support experience.
Sales Agent (Outbound)
Blue Mercury Financial Services 2017 - 2018
Achieved consistent monthly sales targets, contributing to overall team revenue growth. Effectively managed a high volume of outbound calls, demonstrating excellent communication and negotiation skills.
Skills
data-entry
virtual-assistant
customer-support
english