papiyak
Support Specialist
● Hardworking
● highly motivated professional eager to lend combined knowledge and skills to enhance business performance.
● Operates well in both individual and team capacities
● leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Experience: 2 years
Yearly salary: $54,000
Hourly rate: $20
Nationality: 🇺🇸 United States
Residency: 🇳🇬 Nigeria
Experience
Customer support specialist
Blockchain Connect LTD 2021 - 2024
Provided responsive and knowledgeable customer service to clients navigating blockchain platforms and decentralized applications. - Assisted users in troubleshooting wallet setups, transaction issues, and security concerns with clear and concise guidance. - Educated customers on blockchain technology, cryptocurrency basics, and best practices for secure transactions. - Escalated technical issues to the development team and ensured timely resolution while maintaining customer satisfaction. - Maintained detailed documentation of customer interactions and feedback to improve service delivery.
Skills
content-writer
copywriting
technical-writer
transcribing
customer-support
english