paul20

Customer Service Representative

Dedicated customer service representative with 10 years of professional experience. eager to join your good company to offer customized solutions and provide exceptional service to customers


Experience: 10 years

Yearly salary: $16,000

Hourly rate: $10

Nationality: 🇵🇭 Philippines

Residency: 🇵🇭 Philippines


Experience

Account specialist II (senior specialist)
jp morgan chase incorporated
2019 - 2021
perform investigation and resolution of customer disputes with regard to charge off accounts. resolved customer disputes through various credit bureaus. investigate fraud on accounts. research customer disputes and respond with written correspondence
Performance support executive
teletech incorporated
2015 - 2019
serves customers by providing product and service information and resolving product and service problems. opens customer accounts by recording account information. resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. recommends potential products or services to management by collecting customer information and analyzing customer needs. contributes to team effort by accomplishing related results as needed
Technical support representative
startek philippines (comcast account – central division)
2013 - 2015
serves customers by providing product and service information and resolving product and service problems. opens customer accounts by recording account information. resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. recommends potential products or services to management by collecting customer information and analyzing customer needs

Skills

customer-support
english