payforpain

Ad Exchange (In Rtb Ad Tech) & Customer Support Specialist

  • Customer Support & Operations specialist with 5+ years in AdTech (AdExchange / create segments between SSP, and DSP, analyze them to increase revenue).
  • Experienced in handling client issues via chat, tickets and calls, process optimization, team leadership and quality control.
  • Skilled with Salesforce, Jira, Confluence, Slack, LiveChat and remote support tools.
  • Proven track record of improving operational efficiency, reducing costs and growing revenue through better processes.
  • Looking for Support / Operations / Community roles in Web3 where I can apply strong problem-solving and cross-team collaboration skills.



Experience: 5 years

Yearly salary: $18,000

Hourly rate: $15

Nationality: πŸ‡ΊπŸ‡¦ Ukraine

Residency: πŸ‡ΊπŸ‡¦ Ukraine


Experience

Head of AdExchange
EVADAV – The Evolving Ad Network
2021 - 2026
1.Selected and optimized traffic segments between SSP and DSP platforms based on target parameters. 2. Analyzed segment performance post-integration to scale high-performing traffic or minimize low-performing sources. 3. Investigated root causes of revenue deviations to prevent drops and replicate successful growth patterns across segments. 4. Managed daily tasks, workload distribution, and traffic quality compliance metrics within the team. 5. Optimized multiple ad formats (push notifications, in-page push, pop-ups) to maximize conversion rates and campaign value. 6. Defined and prioritized product/feature tasks to consistently optimize internal operational platforms.
Optimization Manager
EVADAV – The Evolving Ad Network
2021 - 2021
1. Monitored and verified widgets and SSP programmatic streams to eliminate fraud patterns. 2. Integrated newly acquired widgets and supply sources into the centralized Anti-Fraud Checker tool. 3. Reconciled variance and data discrepancies between internal Publisher and external DSP statistical systems.
Support Manager
EVADAV – The Evolving Ad Network
2021 - 2021
1. Assisted in the creation, installation and removal of advertising widgets (Pop-Under, Push, Native, In Page) on websites. 2. Audited high-risk banking transactions to protect against payment fraud.
Data Moderator Senior QC Specialist
FigLeaf App
2019 - 2019
1. Creating algorithms and training methods to achieve business goals. 2. Keeping the deadline and working beyond limits to support the team. 3. Supervised, audited, and trained a cross-functional department containing 3 Junior QC Specialists and 12 Data Moderators. 4. Conducted precision manual software checks (including A/B and smoke testing methods) and updated internal process documentation.
Customer Service Representative
ZoomSupport for Business
2018 - 2018
1. Troubleshooted customer software issues dynamically using live chat, structured ticketing tools, and voice support channels. Maintained expertise across core team tracking tool environments (Salesforce, Confluence, Jira, Slack, LiveChat). 2. Delivered direct, advanced remote desktop technical support via TeamViewer and LogMeIn. 3. Managed escalation logs, refund resolutions, and technical asset presentations to clients.
Technical Customer Support Representative
FigLeaf App
2018 - 2019
1. Authored structured reference documentation utilized for parsing data sets designated for neural network training models. 2. Exceeded key production output benchmarks in qualitative data structuring, securing a promotion to supervisor.

Skills

ai
android
communication
communications
compliance
crm
customer-service
customer-success
customer-support
data-entry
discord
docker
english
entry level
entry-level
full-time
gaming
intern
jira
linux
marketing-communication
microsoft
moderator
operations
part-time
remote
salesforce
solution
virtual assistant
virtual-assistant
work-from-home
english
russian
ukrainian
uzbek