pdafight

Managed and supported a community of over 40,000 users on Discord, established and grew a Mandarin-speaking Telegram group, created user feedback questionnaires, designed Ambassador Program, actively participated in community meetings, translated key updates, and managed relationships with vendors and influencers.

Managed strategic partnerships, directed the ThunderCore Developer Program, increased DAU through various initiatives, collaborated with Product Managers for wallet features, launched campaigns, managed a diverse team, and established the ThunderCore Help Center.

Coordinated cross-departmental projects, led the Product Operations team, optimized customer service processes, trained team members, and assisted in operational challenges.

Provided troubleshooting support for iOS devices and assisted customers with AppleCare Plan advisory services.

Supported partners through onboarding and training processes and improved onboarding procedures.

Managed the sushi bar, maintained dish quality, liaised with food suppliers, managed inventory, trained kitchen staff, and managed payroll.

Audited and reviewed policies, and assisted the department manager with daily tasks.

Assisted in expense reporting, collected and analyzed teaching-related materials for the TE project.