peaches
Administrative & Customer Service Specialist
Detail-oriented and results-driven Administrative Professional with over 10 years of experience in customer service, documentation, and office operations. Adept at improving workflows, solving problems efficiently, and maintaining high standards of professionalism. Proven ability to handle high-volume tasks while ensuring accuracy and customer satisfaction.
Experience: 10 years
Yearly salary: $40,000
Hourly rate: $25
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Owner
Online Shop 2021 - 2025
Developed and executed monthly promotional strategies to increase sales and engagement. Handled customer service, order processing, and inventory management with 100% accuracy. Maintained up-to-date product and delivery records to prevent processing errors.
Customer Service Officer
ACC 2013 - 2019
Resolved over 50+ customer inquiries daily, maintaining a 95% satisfaction rating. Responded to calls and emails regarding products and services. Recorded call notes, feedback, and resolutions accurately in CRM systems.
Custodian Officer
ACC 2012 - 2013
Managed secure document storage and retrieval systems to ensure compliance and access. Maintained confidential client files and coordinated document workflows with the team.
Skills
copywriting
customer-success
customer-support
discord
virtual assistant
english
indonesian