pearl18
Customer Success Representative
Customer-centric professional with a passion for delivering exceptional service and driving customer success. Excellent communicator with a knack for problem-solving and building strong relationships. Eager to leverage skills in a dynamic entry-level customer success role to maximize customer satisfaction and contribute to business growth
Experience: 1 year
Yearly salary: $28,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer Service/ Spa Attendant
Lo'sglam Beauty and Spa 2023 - 2023
Enhanced customer satisfaction by consistently providing prompt and courteous service. Organized records of all customer interactions, ensuring accurate documentation for future reference or follow-up purposes. Developed rapport with clientele by actively listening to concerns and providing appropriate solutions or referrals when necessary. Ensured compliance with all company policies while handling sensitive client information responsibly and securely at all times. Promoted company products and services, resulting in increased sales and revenue.
Customer Care/ Spa Attendant
ORIKI 2022 - 2023
Assisted customers with product inquiries, resulting in increased sales and repeat business. Demonstrated adaptability by successfully handling diverse customer inquiries and maintaining a consistently high level of service quality. Ensured timely responses to customer queries, elevating overall service quality. Collaborated with colleagues to develop strategies for optimizing the customer experience. Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
Teacher
Lekki Crystal Springs School, Lagos 2022 - 2022
Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework. Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans. Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Skills
customer-success
customer-support
english