peeng

Handled B2B Jira requests from casino product owners and operators, investigating transactions across over 100 payment providers (CC, BT, vouchers, e-wallets, crypto) and providing solutions; Coordinated with Tech team to implement required changes in payment flow, integration settings or automation to reduce the number of issues; Documented SOPs for transaction investigations within Confluence to reduce onboarding time for new colleagues; Analyzed Acceptance Rate daily using Grafana, Superset and gateway dashboards to prevent revenue loss; Suggested improvements to operational processes, built new communication channels and workflows with providers, reducing turnaround time for resolving tasks

Managed full-cycle game development (from concept to release), coordinating cross-functional team of 15 members; Established Agile-like workflow from scratch, defined sprint goals, prioritized backlog, ensuring on-time delivery for showcases and release; Created and managed most of documentation, including GDD, backlog, stakeholders and bug reports; Communicated with stakeholders (CEO, publisher “Buka”), aligning expectations and resolving blockers; Organized and managed in-house alpha testing sessions to improve UX and game balance (including recruiting, collecting feedback, guidance and logistics, etc); Supported external marketing team with required assets and ensured timely content delivery for campaigns; Completed whole Russian-to-English localization