peeng

Payment System Process Support Agent At Softswiss

Hi!
Right now I'm working in iGaming industry with payment systems as support agent.
I work with crypto, bank, card, e-wallet and voucher methods. I'm analysing acceptance rate and work with failed\stuck payments.
Previously I worked as part-time project manager\game designer in gamedev, had experience of project localization from Russian to English (not just translating).
I've led the project to the release (we gave it to the publishers more than a year ago) with team of 15 people.

Also I had experience in B2B arbitrage for half a year in 2022.

I don't have a degree, but I've studied in 2 technical universities in Saint Petersburg, both are related to math and programming.

I'm a quick learner and have great communication skills with technical\analysis mindset included, my English level is B2 or higher.

Feel free to contact me.


Experience: 1 year

Yearly salary: $24,000

Hourly rate: $15

Nationality: 🌏 Remote

Residency: 🌏 Remote


Experience

PSP support agent
Softswiss
2024 - 2025
Acceptance rate analytics, resolve issues with payments (decline reasons, not working method, etc), working with CRM and logs, communication with payment providers and other teams
project manager
Magiz Hazard
2020 - 2024
Started as 3D designer, quickly changed role to a project manager\ game designer. Led a team of 15 people with different roles, led a project to the release (it's given to the publishers more than a year ago). Also had experience with localization (Russian to English) from scratch.

Skills

3d
full-time
jira
project-manager
remote
customer-support
english
russian